The private company EuroWheelz B.V. based in Houten (« EuroWheelz », « we », « us ») processes personal data. In this privacy statement we explain which personal data we process, on which basis and for which purposes.
We change this privacy statement from time to time. The most recent privacy statement can be found on our website at www.eurowheelz.eu. This version is from March 2022.
To whom does this privacy statement apply?
This privacy statement applies to:
What terms are used in this privacy statement?
In this privacy statement, the following terms mean:
What personal data do we process from you for rental purposes?
The personal data we process from you are:
On what AVG bases and for what purposes do we process your personal data?
EuroWheelz processes your personal data on the basis of one or more of the following bases:
EuroWheelz processes the above personal data for the purposes listed below:
We indicate for each purpose on which of the above mentioned bases the processing takes place.
To whom do we provide your personal data?
EuroWheelz may share your personal data with:
EuroWheelz will not provide your personal data to third parties other than those mentioned above, unless this is necessary for achieving the purposes mentioned in this privacy statement, if EuroWheelz is under a legal obligation or if you have given us your explicit permission. The third parties to whom we provide personal data are obliged to keep your personal data confidential and adequately secured. If these parties are considered ‘processors’ in the sense of the AVG, we will conclude processing agreements with these third parties.
Transfer of personal data to countries outside the European Economic Area (EEA)
In principle, EuroWheelz processes your personal data only within the EEA. If personal data are transferred to a country outside the EEA, EuroWheelz will ensure appropriate safeguards to guarantee that the transfer takes place in accordance with the AVG.
Third party websites
Our website contains links to our social media channels. EuroWheelz is not responsible for third-party websites and how third parties handle your personal data.
EuroWheelz has taken appropriate organizational and technical measures to protect your personal data as much as possible against unauthorized or unlawful processing and against loss, destruction, damage, modification or publication. For questions about the security of your personal data or if you suspect misuse, please contact us. Our contact details are listed at the bottom of this statement.
How long do we keep your personal data?
EuroWheelz will not keep your personal data in an identifiable form for longer than is necessary for achieving the purposes stated in this privacy statement. More specifically, EuroWheelz applies the following retention periods:
Data relating to the agreement concluded with you.
We anonymize your data processed in our reservation system no later than 7 years after our relationship has ended. We assume that our relationship has ended at the moment you no longer make a new booking with us in the following 7 years or an agreement between you and EuroWheelz has been terminated by either party.
We keep our financial records for 10 years. This means that all your data and documents relating to financial transactions between you and EuroWheelz will be kept for 10 years after your booking.
Data we record during contact moments
Recorded phone calls and WhatsApp conversations will be deleted within 3 months. Email messages sent to or received by you and complaints submitted by you will be kept for up to 10 years.
We store your reviews posted on our websites for a maximum of 2 years after the review was posted. After the (legal) retention period, your personal data will be destroyed. (Legal) retention periods may change. The above does not apply in case there is a legal obligation on us to keep certain personal data longer.
You have the following rights regarding the processing of your personal data by us:
To exercise your rights, please contact us at: firstname.lastname@example.org.
We will inform you within one month of receiving your request whether we can fulfill it. This period may be extended by two months in exceptional cases, for example, if your requests are extensive. We will inform you of such an extension within one month of receiving your request.
It may be that we cannot or may not (fully) comply with your request(s). If we reject your request (partially), we will explain why.
To prevent us from providing information to the wrong person, we may ask for additional information to verify your identity. Never send us an unsolicited copy of your identity document.
Who is responsible for your personal data?
EuroWheelz is the controller for the processing of your personal data. We are registered in the Trade Register of the Chamber of Commerce as follows:
3991 CG HOUTEN
Chamber of Commerce number: 80826857
Do you have any questions or complaints?
For questions about the processing of your personal data and the protection of your privacy, please contact us: email@example.com / firstname.lastname@example.org
If you want to file a complaint about the way we process your personal data, we will try to find a solution together with you. If this does not lead to the desired result, you can contact the regulator, the Personal Data Authority.